The spousal unit and I had matching looks of horror on our faces when he returned from his annual trip to the mall, while I sorted out the annual microwave repair call.
Armed with a list that included model numbers, he arrived at the mall moments after it opened, figuring that an early Tuesday morning would be the least painful time to shop. And it would have been, if the store he was looking for still existed as more than a just name on the you-are-here map at the mall info booth. His attempts to buy my presents were equally stymied, since HMV now only stocks Ke$sha and Beiber. Where do you buy CDs anymore? he asked in frustration. I tried to reassure him, you have to go to Seattle. Sad, but true.
Meanwhile, my calls to book the annual microwave repair were a study in absurdist theatre. It gets a little complicated, but essentially I knew from last year's annual repair that since the warranty expired a couple of months ago, I would need to go directly through an authorized repair centre. But of course, there's a proviso - one of the parts (which was replaced last year) is still under warranty. You would think this would be a good development, however ...
Repair Service: If it is the magnetron, you need to call Sears and get them to fax us a service order, because that's still under warranty.
Sears: Why are you phoning us? Your microwave isn't under warranty, so we are no longer responsible. However, if it is the magnetron (which is still under warranty), then you would have had to call us and have a Sears repair person come out, in order for us to pay for the repair. However there are no Sears repair people in your area, so we would call the same company that you did. However since you called them instead of us, we can't pay for it, even if it is the magnetron.
Rather than cancel the service call that we waited a week for, in order to have Sears issue another one for which we will no doubt wait at least another week (last year we waited for a month), and for which we may not be covered under warranty anyway, I think we'll just suck it up and pay for it ourselves.
The planned warranty invalidation is truly impressive. It almost makes up for non-quality of over-the-range microwaves these days.