We are the champions, my friends!!!
We won! Office Depot has caved and offered me a full refund, albeit for a merchandise card, but I can live with that. (cue the Rocky theme music)
I can't tell you how much your support has meant to me during this skirmish. There have been times when I wanted to forget the whole thing, but knowing that you were backing me kept me motivated. I sincerely mean it when I say I could not have done this wthout you. Gotta love the power of the internetz (and more importantly, the wonderful caring people in front of those computers)
I had a disturbing dream last night, though, in which Charles E Brown, the global president of Office Depot, committed suicide. In the dream I was saddened of course at the loss of life and horrified at the possibility that my actions may in some small way have had some bearing on this. But on the other hand, part of me also felt omnipotent. I awoke feeling like Mecha Barbara Streisand. Do your dreams ever make you feel guilty?
So it looks like I'm going shopping. Anybody need anything from Office Depot?
And that raises another question - what am I going to buy? Obviously I will steer well clear of any kind of technology or anything that has the possibility of defects, as I am not going through another return procedure. At first I thought I'd just get blank cds and paper and stuff, but that's a pile of cds and paper, so I started looking at some things I do want to get eventually: a chair, lamps, or a laptop carrying case. (sorry no pics - Blogger don't allow today)
I should make some Victory cds and send them to those of you who are interested in getting one, as a small token of my thanks for your support. Yeah, I will. Shoot me an email if you'd like to get one.
What would you buy from an office supply store for $235.38?
----- Original Message -----
Sent: Sunday, October 08, 2006 8:24 PM
Subject: RE: Your Concerns with Office Depot
Dear Ms. Bruederlin,
In response to your email I would like to point out that the Office Depot return policy is clearly disclosed on the back of our sales receipt at the time of purchase. Mr. Collins' offer was made in the spirit of good faith in what he believed to be his best effort to work with you. I am sorry that you have not found our efforts to be satisfactory.
In our investigation of this matter it has been brought to our attention that the unit was not only returned outside of the period of time that we allow, but that it also appeared to our employees that it was not in resellable condition. With that being said, the behavior that you described our employee as having engaged in at that point does not represent the way in which Office Depot desires to treat our customers and for that I am truly sorry.
Office Depot's believes that our policies are extremely fair in light of our position in the marketplace as a low cost provider of goods and services. In order to maintain our every day low prices it is necessary to limit the period of time that we allow product to be returned, even with a receipt. However, we recognize that rules and policies should never stand in the way of taking care of a customer. Therefore, in the spirit of goodwill, I would be happy to extend an offer to return the product in exchange for an Office Depot Merchandise Card equal to the purchase price of the product. We believe that this offer is extremely fair, reasonable, and within the spirit of customer service. If you wish to accept this offer please let me know and I will ask Mr. Tim Collins to contact you directly to finalize the arrangements.
Casey J. Ahlbum
Sr. Customer Relations Manager
Executive Customer Relations
Office Depot, Inc.
----- Response -----
Dear Casey Ahlbum,
Thank you for your email and for your offer of an Office Depot Merchandise Card equal to the purchase price which I paid for the products in question. I am happy to be able to accept this offer and to accept the spirit in which it is made.
I should state that at all times I felt that Mr. Collins was sincere in his efforts to bring closure to this situation, and that he made his best attempt to work with the resources he had available at the time. I do appreciate his efforts and I appreciate the sensitivity with which he treated this situation. I also appreciate your fair offer of a full refund in return for the goods in question, as well as your apology for the past behaviour of an Office Depot employee, and I am happy to make this exchange.
I look forward to finalizing these arrangements with Mr. Collins.
Here is Sarah Harmer's lovely song, The Ring, which goes a long way toward expressing my gratitude toward you all: