Office Depot: The Continuing Saga
Well, it's obvious that nobody at Office Depot ever read the Customer Service Pocketbook.
Here, for your entertainment and enlightenment, is the latest installation of the long-running soap opera, Office Depot: The Land Where Nobody Cares.
October 4, 2006
Email sent to:
Casey.Ahlbum@officedepot.com>; email@example.com <firstname.lastname@example.org>; email@example.com <firstname.lastname@example.org>; email@example.com <firstname.lastname@example.org>; email@example.com <firstname.lastname@example.org>; email@example.com <firstname.lastname@example.org>; email@example.com <firstname.lastname@example.org>; email@example.com <firstname.lastname@example.org>; email@example.com <firstname.lastname@example.org>
On September 22, 2006, I sent the following email, indicating my dissatisfaction with the customer service which I have yet to receive from Office Depot. I originally purchased a wireless router and USB adapter with the reasonable assumption that they would be operative. They are not operative and were never installable by either myself or by the computer service company which I then hired.
As I have stated previously, it is immaterial that I attempted to exchange these faulty goods past a 14 day return period, as I have maintained the original receipt and the merchandise in their original packaging. It is unacceptable to me to be offered $150.00 CAD in exchange for the return of faulty merchandise, for which I paid $235.38 CAD. $150.00 CAD was the purchasing cost to Office Depot of this material; I fail to understand how returning this material to you for your cost, and allowing you to maintain your profit at my expense, is in any way an equitable business practice. It is unethical for Office Depot to insist that I be held responsible to absorb any portion of these costs for faulty merchandise. I have received no further contact from Office Depot on this matter, despite 12 days having passed since my last correspondence.
I have now contacted the Director of Materials Management at the University of Calgary about this matter. As an employee who makes numerous purchases on the University's behalf (including several in past years from Office Depot), I am obligated to alert my employers to this failure of customer service to ensure that no other employees find themselves victimized by these adversarial business practices.
As it is beginning to appear from the lack of correspondence, that Office Depot has no intention of rectifying this situation, I must now inform you that if I have not received a full refund for these goods within 7 days (October 11, 2006), I intend to contact various media in order to alert unsuspecting consumers of what they might expect if they make purchases from Office Depot.
I hope that we can avoid this.
You may have noticed that I am continually expanding my Office Depot mailing list. This time I added three Public Relations people.
Hey, if you run across any Office Depot email addresses, feel free to forward them to me. I will put them to good use.