Shit is starting to happen: update on the Office Despot fiasco
I apologize if I am boring you to tears with this topic. Shortly I shall post something entirely different, just to prove that I am still capable of normal conversation that doesn't include the words "Pete Burns is an arrogant prick".
Here's what has been accomplished thus far:
1. GOB is on the warpath. I have the feeling when GOB takes something on as a personal challenge, he's like a pitbull.
2. I have contacted Pete Burns and let him know I have registered a personal complaint against him and asked for and received the name and phone number of his supervisor. I must say that he was surprisingly forthcoming with that information and quite professional during this phone conversation. If only he had displayed that degree of professionalism during our initial encounter, we would never have been having that conversation.
3. I have left a voice message with the supervisor, outlining the situation and asking for a return call.
4. I sent a detailed email to Office Depot Customer Service in Florida, which ended in this manner:
I find the treatment that I received from Peter Burns to be completely unacceptable. His arrogance and his lack of respect for a customer were utterly appalling and shocking to me.
I am almost certain that Office Depot does not condone such behaviour and such complete lack of customer care from its managers, and that is why I feel it is so important that Office Depot is aware of this before I take further action. In the interest of fairness, I would like to give Office Depot the opportunity to address my issues to my satisfaction. As an employee of XXX, I feel it will be my obligation to notify the Manager of Materials Management at XXX, of this problem with customer service from Office Depot, in the event that no resolution is offered. I feel that I must protect the interests of the thousands of other XXX employees who make purchases on behalf of XXX and on personal bases. I do hope that this matter can be resolved before I need to escalate action on this.
I look forward to a timely response to my complaint and to this issue being resolved without further action.
Gratifyingly, I have received a response from them, stating:
What you have described is treated very seriously by our company and I want to ensure that this is resolved appropriately.
I will apparently be contacted by a senior case manager within 5 business days.
Now that's what I'm talking about!
Power to the people!
Addendum: I would be remiss if I didn't mention the support that I am getting from people like Mellowlee, Alana, and Allison who put up links about this issue on their sites. Thanks guys and thanks to everyone who have been so generous with their words of support. Love you guys.