Friday, September 01, 2006


Shit is starting to happen: update on the Office Despot fiasco

I apologize if I am boring you to tears with this topic. Shortly I shall post something entirely different, just to prove that I am still capable of normal conversation that doesn't include the words "Pete Burns is an arrogant prick".

Here's what has been accomplished thus far:
1. GOB is on the warpath. I have the feeling when GOB takes something on as a personal challenge, he's like a pitbull.
2. I have contacted Pete Burns and let him know I have registered a personal complaint against him and asked for and received the name and phone number of his supervisor. I must say that he was surprisingly forthcoming with that information and quite professional during this phone conversation. If only he had displayed that degree of professionalism during our initial encounter, we would never have been having that conversation.
3. I have left a voice message with the supervisor, outlining the situation and asking for a return call.
4. I sent a detailed email to Office Depot Customer Service in Florida, which ended in this manner:

I find the treatment that I received from Peter Burns to be completely unacceptable. His arrogance and his lack of respect for a customer were utterly appalling and shocking to me.
I am almost certain that Office Depot does not condone such behaviour and such complete lack of customer care from its managers, and that is why I feel it is so important that Office Depot is aware of this before I take further action. In the interest of fairness, I would like to give Office Depot the opportunity to address my issues to my satisfaction. As an employee of XXX, I feel it will be my obligation to notify the Manager of Materials Management at XXX, of this problem with customer service from Office Depot, in the event that no resolution is offered. I feel that I must protect the interests of the thousands of other XXX employees who make purchases on behalf of XXX and on personal bases. I do hope that this matter can be resolved before I need to escalate action on this.
I look forward to a timely response to my complaint and to this issue being resolved without further action.
Gratifyingly, I have received a response from them, stating:
What you have described is treated very seriously by our company and I want to ensure that this is resolved appropriately.
I will apparently be contacted by a senior case manager within 5 business days.
Now that's what I'm talking about!
Power to the people!
Addendum: I would be remiss if I didn't mention the support that I am getting from people like Mellowlee, Alana, and Allison who put up links about this issue on their sites. Thanks guys and thanks to everyone who have been so generous with their words of support. Love you guys.

24 comments:

mellowlee said...

YAY! You GO Barbara :D !!!!

Barbara Bruederlin said...

I am going all the way, Mel! And I couldn't have done it without your support.

Allison said...

YES! I'm so glad that your getting some response. Good on you. I probably would have taken it lying down, you're my hero! :)

Barbara Bruederlin said...

You would HAVE to take it lying down with your gimpy back, Allison! Oh sorry that was a cheap shot. Hope you recover in time for school and all, but don't push it if you need more time.

I wouldn't want to do this all the time, because it is draining, timewise and emotionally, but it is rather satisfying in a weird way.

Deb said...

Ha, funny. I had a "you go girls" comment all ready, till I arrived and saw Mel beat me to it....but YOU STILL GO GIRLS. GIRL POWER even. Hell hath no fury.....

Teddy said...

Bases = basis, I presume. Sorry; the teacher in me. Heh.

michelle said...

Barbara, if you could see what GOB has cooking right now you'd plotz. I'm seriously impressed... he has details to come.

Mad skillz he has. Pitbulls would be like man, school me. :D

Love is a magical thing. Especially when it inspires revenge.

Barbara Bruederlin said...

I do still go, Deb! Thanks. It's starting to get fun and interesting now.

I don't know, Teddy... What would the plural of basis be?

Oh Michelle. I'm a little afraid. I know I shouldn't be because GOB is a master of tact and diplomacy, but maybe I'm just worried that I will be completely overwhelmed.
All I can say is, oh man I am glad he is on the right side of the law sometimes. I look forward to details with great anticipation and gratitude.

Ben said...

You're not letting this one go Barbara, and I don't blame you.

Is there a consumer show on TV or Radio you can contact ?

Barbara said...

I worked in retail for years.
I am sure you will get your money back by simply going over his head. I am sure that was all you needed to do in this case. Now that you have taken that step I am sure it will be resolved.

Karen said...

Excellent! Glad to hear that things are happening. Inspired my you, I will sending in my own letter of dissatisfaction to a chain restaurant (however my situation isn't nearly as bad as yours). See what happens when you take action!!!! You go girlfriend!

PS: Thanks for the link on your blogroll!

Karen said...

PS...I just noticed your "First Hate Email". What the hell? Someone wanted you to give the George's email address? Are they crazy?

Barbara Bruederlin said...

You know what, Ben? If there is, I am certain that GOB will know about it. That a good thought!

Right on, Karen! Let me know if I can help out with that. There's no way we should be putting up with crap service. Good for you.
Oh yeah, the hate mail! Isn't that hilarious? I did get a request from someone asking for George's email. I was just leaving for work and I didn't feel quite right about doing that, so I thought I would think about it during the day and when I got home that same day, there was the hate mail. Obviously I did not comply quickly enough! I had a great time with it - posted it on the blog and we all had a good laugh.

mellowlee said...

That is too funny about the hate mail! You actually posted it? omg, Im sad I missed that. Thanks for the shout *HUGS*

Alana said...

We love you too, Barbara! I'm so glad that this whole issue is getting the attention it deserved in the first place, and it just goes to show you what a stubborn, hot-headed woman can accomplish! :P Seriously, next time I get screwed over by ANY company or business, I'll refer back to this entry for inspiration, and then tear'em a new one!

You rock, Barb! I sense victory coming! :)

Barbara Bruederlin said...

Yeah, it was a major hoot, Mel. If I can find the original post, I will send you the link.


Thanks Alana! I actually got a call today from Peter Burns' supervisor, who said that the company HAD changed their policy to no refunds or exchanges on technology over two weeks, but there is discretion and you can bet I'll be fighting for that. BUT he was very concerned that Pete Burns used the term "you are trying to pull one over on me". I shall keep you all posted of course.

Jas Bhambra said...

Yes, GO BARB!

I had to do a similar thing in NJ one time with Greyhound. I had purchased a ticket online for Washington DC. However, because of holiday season rush, I wasn't allowed to board the scheduled bus that I had the tickets for. On asking an employee of the Greyhound at the Bus Station about the situation, he was rude instead and asked me to ask the Greyhound management and not him about it. I ended up taking the Amtrak to DC. I did write a complain letter to the headquarters and they responded with an apology letter saying that they would look into the matter seriously and a full refund of the ticket.

Barbara Bruederlin said...

Greyhound were so obviously at fault there, Jas. They overbooked and the guy was rude - no excuse for that. I'm glad you got a full refund (as you should have).

Leazwell said...

B, you are such a TIGRESS! I'd want you fighting on my side any time.

Will said...

So glad to hear that something is starting to happen. I was about to grab my camera and get all Michael Moore on Pete Burns ... but, it appears like my muckraking journalism is not necessary. The offer still stand though. Great letter.

Barbara Bruederlin said...

A tigress! Thanks Leazwell - I think tigers are exceedingly cool and take that as a great compliment.

Will, I would have loved to see the cut-throat doc you would have made about Pete Burns. If you ever feel like flexing your Michael Moore muscle and coming up here to do just that, we will host you and feed you homemade cookies and such.

kees said...

This is great Barbara, the people are revolting and I love it.

Will said...

I may have to come for those homemade cookies.

Barbara Bruederlin said...

The people are indeed revolting, Kees, but the corporation is pretty disgusting too.

Will, I will start baking right now.