Warning: Office Depot just ripped me off for $235.00!
I do not want this to happen to you. Please do not shop at this store.
I bought my wireless setup from them, and had nothing but problems while trying to install the adapter software. The service packs which the error message said that I needed to install would not install. I took my computer in to Bonavista Computers and they advised me that there are nothing but problems with that combination of routers and adapters, that people are getting freeze-ups and blue screens and that they cannot run Windows. (Barbara W, does this sound like the issue you are having?). BC advised me what I should exchange this faulty setup for.
BUT GET THIS! The store manager at Office Depot, Pete Burns, refused to exchange my purchase, even though I had the receipt, because it was over two weeks old and the package had been opened and obviously used. He accused me of trying to pull one over on him.
Well, YES, it had been opened and used! We tried to install it, didn't we? Pete Burns was arrogant and rude and obviously trying to make up for his inadequacies with his pisant little power position of big bad store manager.
That son of a bitch owes me $235.00. He's going down.
I plan recoup my $235.00, if not in money, than in the satisfaction of either ensuring that Office Depot loses at least 100X that amount in business, or in seeing that arrogant little tyrant's ass get fired.
Here is my plan:
1) warn everybody about this, to ensure that this never happens to them. I am starting with you, dear friends, and hoping that you will warn your friends and loved ones.
2) contact Pete Burns today to get his supervisor's name and contact information, as I plan to file a complaint about him personally, as he did tell me that he had the discretion as to whether to exchange my purchase. But I have the feeling that he will be less than forthcoming.
3) file a complaint against this store manager with Office Depot's Corporate Headquarters and with their media relations department.
They may be interested in knowing that I have purchased a considerable amount of equipment, as well as office supplies, from them in the past, on behalf of my lab, and that I consider it my obligation to notify the Materials Management Department at the University of Calgary about this, as I am sure that the University will want to warn the several thousand people who make purchases on their behalf. The university does not deal with vendors who have such terrible customer service.
4) contact the manufacturers of D-link to see if they can do anything for me. At the very least, they may be interested in knowing what sort of organization they are dealing with when they chose to have distributors like Office Depot.
5) ask the advice of a neighbour who is an IT guy. I want to find out if he has ever run into this sort of situation, if I am being reasonable in my expectations of customer satisfaction. I think his IT associates may be interested in this as well.
Incidentally, I then bought the replacement system from Future Shop, for $70.00 less than I would have paid at Office Depot and was treated with respect and dignity by helpful and knowledgeable employees. I normally aspire to encourage diversity in the marketplace by purchasing at smaller stores, even if the price is higher, but, based on this experience, Future Shop has my business from now on.
Pete Burns, store manager and customer service representative of Office Depot, missed an opportunity to establish good will and spread good PR about his company when he ripped me off $235.00. There will be consequences. Nobody fucks with the zombie.